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Grrr! Mis-pricing frustrations at the Co-op!

This article is by the Grumpy Hedon Blogger who joined our team of correspondents in December 2010! This is his second article since then. Thanks Grumpy! Please send us more!

CAREFUL SHOPPING is a must in these austere times!

And nothing irritates me more, than spending several minutes in a shop, engaging in some very careful shopping, and taking advantage of bargains and special offers – and then getting home and checking your receipt and finding you have been charged the full price!!!

This happened to me recently when shopping in the Hedon Co-op on Hull Road. I spent several minutes deciding whether to get my normal bread, or the super fibre special which was on offer at 29p off, although it would still be dearer than my regular fare!

“Hmm… super fibre… more expensive, but is on offer… additional health benefits (can’t normally afford those in these credit-crunching times)… ok then, decision made!  Special offer bread it is!”

So getting home and finding that I’m being charged super full price for the super healthy bread sends my blood-pressure boiling and pushes me over the edge!!!

So with furious intent I sent an e-mail of complaint to Co-op towers customer services – well, what did you expect, I wasn’t going to go and stage a sit-in was I!? Yes – I could have taken it back to the shop, but I’m getting on a bit now, and a bit shaky on the old pins!

So an e-mail it is! I complain about been over-charged – and it’s not the first time – and I ask how many others suffer the same fate!

Within a few days I’m sent a return apologetic e-mail from the Co-op, and I’m offered a refund. I’m a bit cynical about the whole idea of getting a cheque for 29p from them, but send them my address.

A couple of weeks later – I get two £1 vouchers as a token of their regret!

I suppose the moral of this story is – Check your receipts at the till! If you haven’t got your glasses on, ask the person at the till to confirm your offers are on!

PS: The bread was very nice, very seedy for one’s digestive tract – but it’s too expensive again now 🙁



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